Carol Shapiro / The Marshall Project
Carol Shapiro joined the New York parole board to make change. Marathon days, copious paperwork and dysfunctional hearings brought her to tears.
After a long career in criminal justice reform, Carol Shapiro agreed to become a New York parole board commissioner. Two years into her five-year term, she was exhausted by 12-hour days, reams of paperwork, risk-averse colleagues and video conference hearings with prisoners that seemed dysfunctional by design.